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Privacy Policy

At Muddy Creek Health Hub, your privacy is important to us. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

📋 What Information We Collect

We may collect and hold personal information such as:

  • Your name, date of birth, address, phone number, and email

  • Health information, medical history, and treatment details

  • Medicare number, health fund details, and billing information

  • Emergency contact details

 

How We Collect Your Information

We collect information directly from you when you:

  • Complete a patient intake form

  • Speak with our practitioners or administrative staff

  • Are referred by another healthcare provider

  • Use our website or digital services

 

🩺 Why We Collect Your Information

We collect your information to:

  • Provide high-quality allied health services

  • Communicate with you about your care

  • Liaise with other healthcare professionals involved in your treatment

  • Manage billing, payments, and health fund claims

  • Meet legal and regulatory obligations

 

🔄 Sharing Your Information

We may share your information with:

  • Other healthcare providers involved in your care (with your consent)

  • Medicare, private health insurers, or third-party billing services

  • Regulatory bodies if required by law

We will never sell your information or use it for marketing without your consent.

 

How We Store and Protect Your Information

Your information is stored securely in both physical and electronic formats. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access or disclosure

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📞 Accessing or Correcting Your Information

You have the right to access your personal information and request corrections. To do so, please contact us using the details below.

 

❓ Questions or Concerns

If you have any questions or concerns about your privacy, or if you wish to make a complaint, please contact:

Muddy Creek Health Hub Phone: 0417 658 366 Email: info@muddycreekhealthhub.com Address: 7 The Semi Circle, Yea, Victoria 3717

We take all privacy concerns seriously and will respond promptly.

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