At Muddy Creek Health Hub, we are committed to providing a  welcoming, inclusive, and accessible environment for all individuals, including those with disabilities. We                      believe everyone deserves equal access to high-quality allied health services.

 

♿ Physical Accessibility

  We strive to ensure our facilities are accessible to all clients:

· Wheelchair Access: Our clinic is wheelchair accessible, including ramps and wide doorways.

·  Accessible Parking: Designated accessible parking spaces are available near the entrance.

·  Toilets: We provide accessible toilet facilities for clients and visitors.

·  Seating: Comfortable seating is available in our waiting area, with space for mobility aids.

 

🧏 Communication & Support

We aim to communicate effectively with all clients:

·       Assistance Available: Our staff are trained to assist clients with mobility, hearing, vision, or cognitive impairments.

·       Support Persons: Clients are welcome to bring a support person, carer, or interpreter to appointments.

·       Alternative Formats: Information can be provided in large print or plain language upon request.

 

💻 Digital Accessibility

We are working to ensure our digital platforms are accessible:

·       Our website is designed to be compatible with screen readers and assistive technologies.

·       Online booking and contact forms are simple and easy to navigate.

 

🧠 Inclusive Service Delivery

We are committed to:

·       Respecting the dignity, autonomy, and preferences of all clients.

·       Making reasonable adjustments to accommodate individual needs.

·       Continuously improving our services based on feedback from clients and the community.

 

📣 Feedback & Continuous Improvement

We welcome feedback to help us improve accessibility: If you have suggestions, require assistance, or wish to raise a concern, please contact us:

Muddy Creek Health Hub 📞 Phone: 0417 658 366 📧 Email: info@muddycreekhealthhub.com 📍 Address: 7 The Semi Circle, Yea, Victoria 3717

We are committed to reviewing and updating our accessibility practices regularly to ensure everyone can access the care they need.